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Customer Care

Our Concept

Bark N Woof's main mission is to provide a fully integrated pet care services to our customers. We operates 24/7, primarily to cater to the unique requests of our customers. By complementing our established premium pet care services with our online pet retail store, we strive to provide a professional and personalized premium pet care services and bring top-quality, affordable and value for money pets products and accessories directly to consumers, backed by fast delivery, friendly customer service and money-back satisfaction guarantee.

How we achieved it?
We ensure customers get the most beneficial and safe-to-use products without inflated promises…and inflated prices. We fully utilize today's Internet and telephony technologies, cutting out the unnecessary distribution markups and retail expenses, passing such savings directly to our customers, and hence keeping retail prices to a minimum. We make every effort to ensure that our advertised items are available. In fact, over 95% of items are in-stock and ready for immediate delivery.

We want your shopping experience with us to be as relaxing as possible. If there are ways that we can better serve you, please do not hesitate to let us know. You may contact us through whichever means most convenient for you. Our Customer Service Representatives are always ready to assist you.

Ordering & Payment

How do I place my order online?
Our simple 6 steps checkout process is easy to complete:
  • In Step 1, you will be asked to log into your account with us or create one if you don’t have one.
  • In Step 2, Click on your desired item, then click on “Add to Cart”.
  • In Step 3, you will be asked to fill in your shipping information and billing information. You will also be shown a summary of your order as well as your order total.
  • In Step 4, you will be asked to enter your payment card information so we can verify and authorize your order.
  • In Step 5, you will be shown your order confirmation. You will receive an email confirmation when your order is placed. A successful payment will also be confirmed by email. This email will include the details of your purchase and you’re Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with our online store. It will be sent to the email address you have provided when entering your payment details. (Please note that you may not always receive our e-mails due to junk/spam filter that may be in place. If you do not receive any of the mentioned e-mails, please contact us immediately through email or phone.)
  • In final Step 6, Our Customer Service Representatives will contact you within 3 business days to arrange for the delivery timescales. Delivery schedule is NOT confirmed until our Customer Service Representatives have personally confirmed it when they contact you..

Alternatively, you can send us your order by email, phone or text messaging if you prefer not to order online.
Contact us by email, phone or text message.

By Email: To place an order, email us at enquiries@barknwoof.com
By Phone: Call us at 90904781
By Text: SMS us at 90904781

Please include your contactable number, complete address and billing information, product numbers, quantities ordered, and credit card information, and, if applicable, preferred delivery date/time slot.

What payment options can I use?
Barknwoof.com accepts Visa and MasterCard credit cards for online purchases. We regret that we cannot accept debit cards online at this time.

If you would like to pay by cheque, select “Cheque” as your payment method during check out and you will be presented with a printable invoice and instructions to mail in your cheque for further processing. Please allow up to 10 business days for the clearance of your cheque before the order is processed.

Alternatively, Cash Payment can be made upon delivery.

Billing information
When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. Please note that your order processing might be delayed or denied if your shipping and billing addresses do not match. Currently we do not accept orders with shipping addresses outside of Singapore. Standard orders are processed once credit card authorization and verification have been obtained and for cheque payment, clearance of cheque has been approved.

How do I apply promotions and coupons?
Bark N Woof may offer promotions that can be redeemed on our Online Retail Store. Promotions and discounts, including free delivery, will be communicated on our website, through emails, direct marketing and other advertising methods.

To redeem a promotion with a code: Enter your promotion code, without any spaces, in the Promotion Code box in the shopping cart. Please note that each promotion code might have its own restrictions on usage. Check the terms and conditions associated with each code carefully prior to using.

Questions about your order
We are proud of our customer service at Bark N Woof. If you have any questions or require any assistance, please call our Customer Service Representatives at 90904781, Monday to Friday 9am – 6pm. We are always happy to help.


Delivery Policy

Delivery terms included delivery areas, delivery costs and estimated delivery timescales are contained in Bark N Woof's Delivery Policy published on this website, and the Delivery Policy is expressly incorporated in these Purchase Terms.

At this time, we ONLY deliver to Singapore residential and commercial addresses. We do not deliver to P.O. Boxes. There is no minimum delivery order. However, to keep our prices low, it is necessary to charge an S$10.00 delivery Fees on orders that total less than S$60.00 in merchandise.

If your delivery address is located inside a restricted zone, such as military camps, airport freight centre, Jurong Island, and Sentosa Island, we will have to impose an additionally S$5.00 delivery surcharge on your order. In the event there is a delivery surcharge, you will see it on your itemized order bill. Please call or email our customer service personnel if you think there is an error.

For your security and peace of mind, Bark N Woof requests recipient’s ID and signature when attempting to make delivery. Should the recipient be unreachable during the first delivery attempt, we will leave a note and our Customer Service Representatives will contact you to reschedule a second delivery.

Should the second delivery fail, the order will be returned to Bark N Woof and the amount of the order, less any delivery fees, will be refunded to the original purchaser through the original payment method which the order was placed with.

Please be aware that once delivery is made (including by your instructions) that ownership & responsibility for the item(s) transfers to you. We do not subsidies delivery costs to resend uncollected order that have been returned to us. Delivery charges to resend order will be charged at our prevailing delivery rates.

If it is unlikely that anyone will be home when delivery is attempted, you may consider one of the following alternatives:

  • Include special delivery instructions during contact with our Customer Service Representatives (i.e. if unattended, please leave parcel at door, in carport, etc.)
  • Choose an address at which you know the parcel will be able to be delivered (i.e. work, care of family member, care of neighbour, etc.)

Standard Delivery

Subjecting to products availability and our delivery schedule, delivery can occur next day or takes up to 7 business days after confirmation of your order.

Multiple Deliveries

Where a single order results in multiple deliveries, the delivery and handling fees if applicable, applies to each order delivered. Each "delivered to" address with merchandise totaling under S$60.00 will be charged an S$10.00 delivery fees.

Special/Express Delivery

Subjecting to products availability and our delivery schedule, delivery can be made during our non- business hours at your request or within 24hours upon confirmation of order, at an additionally surcharge of S$30.00.

Goodwill Delivery

There is NO delivery fees for the below listed.

  • Tag On Delivery - Order to be delivered concurrently with the engagement of any pet care services which Bark N Woof provides.
  • Subsequent Delivery - Products to be delivered on subsequent attempt due to unavailability of items on the original order.
  • Exchange Delivery - Collection and resending of products returned due to (“Other Returns”) as further defined in our “Exchange and Refunds Policy”.
Standard Delivery Time Slot

Monday – Sunday 8.00am to 8pm
Public Holidays No delivery


Anticipated Delivery will typically take 1 to 7 business days (excluding Public Holidays) after confirmation of orders. Delivery timescales will be personally confirmed by our Customer Service Representatives.


Note. Every effort will be made to adhere to the delivery timescales stipulated between you and our Customer Service Representatives. We seek your kind understanding in the events of any late delivery that might occur due to unforeseeable circumstance such as traffic condition, weather conditions, and mechanical failure or for other reasons beyond our control. We will make every effort to inform you of any changes in the delivery timescales, in anticipation of late delivery. Your kind understanding is greatly appreciated.

Exchange and Refunds Policy

All merchandise that we sell carries our complete guarantee of satisfaction on serving their intended functions. Should our products fails to meet your expectation in their intended functions, we will be glad to provide you with an exchange or refunds, whichever you prefer. We want you to be fully satisfied with your purchase. If you have any issue or concern with any of our merchandise or services, please call our customer service Representatives at 90904781 or email us at enquiries@barknwoof.com with a description of your specific question or issue. We will try our best to assist and takes appropriate measures to ensure your shopping experience with us is pleasant and positive.

For exchange or refunds:
  • Please enclose an original copy of the sales invoice and your signed delivery slip along with the product.
  • The product packaging must be in new and undamaged condition. If the product has been used, the remaining content must be at least 95% of the original content by weight.
  • Refund will be issued using your original payment method which the order was placed with. Note that delivery fees paid, if any, are not refunded.
  • Please remember to include a contactable phone number where we may contact you if we have any questions.
  • After receiving your return, please allow us 10-14 business days to process and exchange or refund your purchase.

Bark N Woof reserve the Rights to assess the condition and age of returned merchandise prior to offering an exchange or refund. This may result in an exchange or refund being refused. Each case is considered unique and will be treated on a case to case basis at Bark N Woof’s absolute discretion.

Returns Restrictions

We regret that personalized items and items made to your specification cannot be exchange or refund unless there is a defect in workmanship or the items are not as ordered.

Change of Mind Returns

If you wish to return an item or cancel an order because you have changed your mind about your purchase, Bark N Woof will, as a goodwill gesture, offer you refund provided that:

  • You return the item/order within 14 days of purchase;
  • You return your original sales invoice and the signed delivery slip.
  • The item/order is in re-saleable condition including that:
  • It is in its original packaging, including instruction manuals and all accessories;
  • It is unworn, unopened, unused and in its original condition;
  • Any sew-in labels are still attached; and
  • The original security seal or shrink wrap is intact and that:
  • The product is not one on which is bound by our Return restrictions. (See Above).

If these requirements are not satisfied, Bark N Woof reserves the right not to offer a refund for change of mind returns.

A standard delivery fees of S$10 will applies to any orders that total less than S$60 after any “Change of mind returns”.

Other Returns

Bark N Woof will accept product returns and provide you with an exchange, refund, exchange voucher or repair where:

  • The product is faulty or is not of merchantable quality, or
  • The product is not fit for its intended purpose, or
  • The product is not as ordered, or
  • The product is not a promotion/sales item, or
  • The product does not match the sample of our description; and
  • You can present your original sales invoice and/or other adequate proof of purchase from barknwoof.com.


Product Availability & Request a Product

Product Availability

Whilst we make every Endeavour to ensure the availability of our advertised merchandise, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a period of time. Most merchandise is usually on order from the distributor and stocks are generally replenished within a week or so. Orders are filled on a "first come, first served" basis. You will be contacted by us if there are likely delays to your order due to an item being out of stock.

In the event any of our products is unavailable after confirmation and payment of the purchase, we will issue the full refund using your original payment method which the order was placed with. Alternatively, you can choose to wait and delivery will be dispatch once the products are available.

Request a Product

Our replenishment of merchandise inventory and our advertised merchandise on our website is done base on actual demands and from trends and statistics compiled through various means, thus cutting out the unnecessary distribution markups, storage rental and retail expenses, passing such savings directly to our customers, and hence keeping retail prices to a minimum.

As such, we do not advertise the comprehensive range of pet products we sell on our website. If your desired product is not available on our website, please request your product by contacting us with a detailed description of your desired product. We would try our best to assist you.

Terms of Use

  • Welcome to barknwoof.com website. The Site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the Sites (the "Agreement").

    Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use the Sites. If you do not agree to these terms, please do not use the Site.
  • Site Transactions
    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • Site Contents
    Unless otherwise noted, the Sites, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Bark N Woof, and other trademarks appearing on the Site are the trademarks of Bark N Woof and/or its subsidiaries. Some of the trademarks, product logos, product names and descriptions shown on the Sites are property of their respective owners. Bark N Woof does not claim to own any of these trademarks.

    The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

    Unless otherwise specified, the Sites and the Contents are intended to promote Bark N Woof's products and services available in the Republic of Singapore. The Site are controlled and operated by Bark N Woof from its office in Singapore.
  • User Comments, Feedback, and Other Submissions
    All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Bark N Woof, whether online, by email, by postal mail, or otherwise ("Comments") shall be and remain Bark N Woof's property. Your disclosure, submission or offer of any Comments shall constitute an assignment to Bark N Woof of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments, and Bark N Woof shall not be limited in any way in its use, commercial or otherwise, of any Comments. Bark N Woof is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. Bark N Woof has the right but not the obligation to monitor and edit or remove any Comments.

    You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Bark N Woof or third parties as to the origin of any Comments. You are solely responsible for any Comments you make. Bark N Woof takes no responsibility and assumes no liability for any Comments posted by you or any third party.
  • Errors, Inaccuracies, and Omissions
    Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).
  • Colors
    We have made every effort to display as accurately as possible the colors of our products that appear at the Sites. Because of varied display technology available to display our Sites we cannot guarantee that your computer monitor's display of any color will be accurate.
  • Links to Other Web Sites and Services
    The Sites may contain links to other Web sites that are not under the control of Bark N Woof. Bark N woof has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Site' users.
  • Disclaimer
    The materials on the Site are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Bark N Woof expressly disclaims any duty to update or revise the materials on the Sites, although Bark N Woof may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. Bark N Woof shall not be liable for any damages of any kind related to your use of the Site.
  • Indemnification
    You agree to defend, indemnify and hold Bark N Woof harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.
  • Dispute Resolution
    Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and Bark N Woof agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent (1) to Bark N Woof at 10 Anson Road #33-17 International Plaza Singapore 079903 or (2) to you at: your last-used billing address or the billing and/or shipping address in your online profile. Both you and Bark N Woof agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.
  • Termination
    These terms are effective unless and until terminated by either you or Bark N Woof. You may terminate this Agreement at any time. Bark N Woof also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Sites, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

Privacy Policy

What kind of information does Bark N Woof collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our website, place an order online or by telephone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey we run. We maintain a record of your product interests and the purchases you make online or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.
How does Bark N Woof use information?
We may use your personal information in the following ways:

  • To process and fulfill your order, including sending you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To help us address problems with and improve our site design, products and services
  • To enhance your shopping experience
  • To analyze trends and statistics
  • To protect the security or integrity of our website and our business
  • To contact you if necessary

You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, "How do I make choices about receiving promotional communications?", below.

Does Bark N Woof share information?

We may share your personal information in the following ways:

  • We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
  • We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
In addition, if you choose to participate in any loyalty or similar program in which Bark N Woof is a participating vendor, and you authorize Bark N Woof or our credit card processor to provide information about your purchases to the company administering the program, we will share your personal information with that program. Loyalty programs to allow you to earn "points" on purchases at Barknwoof.com, which you may then use towards certain rewards offered by the loyalty programs in which you participate. The information you authorize us to disclose to the loyalty program may include your credit card number and the date and amount of your purchase, and may also include your name and other information you have asked us to provide. Please note that once we disclose this information, the loyalty company may use and share it with others in accordance with its own privacy policy. You should review these policies carefully, as we have no control over them.

In the event of a sale or merger of Bark N Woof or any of our businesses with any other entity, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

How do I access or change my information?

You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at the Bark N Woof website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.

You can also ask us to update your personal information by contacting us as described in the section entitled, "How do I contact you?", below. Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.

How do I make choices about receiving promotional communications?

Bark N Woof wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service as described in the section entitled, "How do I contact you?", below.

Please be sure to include your full name and the email address you used when you registered with or made a purchase from Barknwoof.com. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Bark N Woof.

If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or when you enter a sweepstakes or contest, or by contacting customer service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and delivery by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

How does Bark N Woof use cookies?

Our website use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. Cookies may also be used to collect transaction information needed by loyalty programs to which you have authorized us to provide your personal information. (See the section entitled, "Does Bark N Woof share my information?", above.)

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

How do I know my personal information is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

If for any reason you're not quite comfortable shopping online at our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, "How do I contact you?", below. Our Customer Services representatives are available during regular business hours and will be happy to assist you.

What about links to other websites?

For your convenience and information, our websites may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

How do I contact you?

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us through email, telephone, or whichever means most convenient for you.