FAQs

1.     What is Bark N Woof all about?
At Bark N Woof, we offer fully integrated pet care services that include: pet grooming (both mobile and at our location), pet sitting, pet walking, pet boarding, and pet transport. From dogs, cats and rabbits to exotic animals, we strive to do our best to accommodate your unique requests. We believe in building long term positive relationships with our clients, primarily by putting your pet’s health, safety and welfare as our top priority.

2.     Pet grooming - How does Bark N Woof conduct its grooming services?
Both our on-site and mobile pet grooming services are conducted with the same level of professionalism. What this means is that you can expect the same results from either means of service.

With pet grooming, we stand by our practice of having two pet groomers catering to only one client pet at a time. We will try our utmost best to schedule the grooming sessions to work around your timetable so that not only does your pet enjoy uninterrupted attention from us, you can also set your mind at ease with your schedule. Each session is treated delicately, with all our equipments fully sterilised and sanitised for the safety and hygiene of your pet. You will not have to worry about exposure to other pets who might be carriers of disease or parasites. No tranquilizers are use during the provisions of all services we provides.

3.     Pet grooming - What do I need to prepare for a grooming session at my place?
With our mobile pet grooming service, we would require close proximity to electricity outlet and access to water point for us to groom and shower your pet. For the comfort and hygiene of your pet, you are highly encouraged to provide us with your pet’s own shampoo and bathing towels (optional). If not, we are happy to provide our own. The recommended grooming area should at least accommodate 1 grooming table with standing area for 2 persons, and should be cool, quiet, brightly lit and enclosed for the grooming to be conducted privately for safety purposes.

4.     Pet grooming - Will the grooming dirty my premises?
We understand that this is an important concern of our first time clients. Rest assured, Bark N Woof is committed to maintaining the highest standards of cleanliness, sanitation and hygiene in our client’s premises.

5.     Pet grooming - How long is the duration of the grooming session?
The duration of each grooming session will normally range from 1 to 2 hours per pet. Variations depend largely on:

The number of pets to be groomed;
The size of the pet;
The condition and length of the pet’s coat;
The pet’s temperament; and
Your specific grooming instructions.

6.     Pet grooming - What does a regular session entail?
Upon arrival on appointment, we would first require you to sign a pet services contract to ensure both Bark N Woof and yourself agree to the terms of the grooming. This would ensure that we assume responsibility of your pet during the grooming so you can certainly rest assured your pet is well taken care of. We pride ourselves in being one of the few, if not the only, grooming company that provides a grooming contract that provides legal protection for your pet.

We would then proceed to set up a grooming station designated by you, with all necessary grooming equipments. The grooming session will then commerce. After completion of the grooming, we would dismantle the setup and conduct a thorough area cleaning of the grooming area.

Upon the return of your pet, you would then be required to certify that your pet had been received back in good condition and that the services had been rendered in full and final if all criteria and expectations are met.

7.     Pet grooming - How do I engage the services of Bark N Woof?
You would need to book your appointment with us via phone or SMS. You can contact Darren at 9090 4781. Alternatively, contact us at darren@barknwoof.com . As mentioned earlier, we will do our best to cater to your schedule depending on various circumstances.

8.     Pet grooming - When should I book the next appointment for my pet?
We recommend that you book the next appointment upon completion of the current session. This ensures you get your most preferred time slot for the next appointment. At Bark N Woof, we are always fully booked for at least one to two weeks in advance although early completion of our grooming sessions each day might free up some slots in between. Simply call us during our operating hours to check for any earlier slots availability if you would like an earlier session. In our experience, our mobile pet grooming services would require the longest booking notice, followed by our disinfectant treatment and then boarding arrangement.

9.     Pet grooming - How do I make payment?
The full payment as indicated on our Pet Services Contract is due and payable upon the signing of the Pet Services Contract or upon you receiving your pet, whichever is earlier. Currently, we only accept cash or cheque. For payment by cheque, it should be made payable to “BARK N WOOF”.

10.   Pet grooming - How does Bark N Woof structure its services prices?
Bark N Woof offers a premium mobile pet grooming service. We price our services according to a few factors that conventional salon grooming and freelance grooming services might not be able to provide.

We absorb charges on fuel, ERP, vehicles services, road tax and more.
The level of experience and skills required to handle pets in their own territory and conducting the grooming services within the presence of the owner. Our groomers understand the mentality and temperament of animals in their own environment and work towards maintaining the pet’s good behaviour.
We operate in a team of 2 pet groomers, each integral to the performance of the service. Travelling to and from client premises, performing the services and the setting up and dismantling of the workstation requires considerable time and effort.
We also incur the operational cost of running a registered company. Bark N Woof is a registered company – you can certainly have the assurance that our establishment is not a fly-by-night outfit. We also place emphasis on the regular servicing and replacement of pet grooming equipment so as to provide the best service to you. We believe in constant maintenance and upgrading so we can perform optimally for you, our clients.

11.   Pet grooming - Can I get a discount for multiple pets?
Currently, all our charges are fixed, regardless of the number of pets to be groomed at a single location. However, please check back on our website should we have any promotion on packages and/or discount in the future.

12.   Pet boarding - Where will my pets be staying?
Your pets will be staying with us in our home. Bark N Woof believes that a home environment will highly decrease the anxiety your pets might face being apart from you. Our home is designed to be pet-friendly with wiring and all other dangerous objects concealed. Necessary safeguards have been put in place to prevent pets from escaping. You can rest assured your pets will be free-roaming. We do not cage up nor leash up the pets in our home.

13.   Pet boarding - What do I need to prepare for my pet’s stay?
You will need to provide the necessary equipments and supplies specific to the care of your pets such as food, treats, bedding, bowls and others. We understand that the dietary requirements of each animal are different and your pet should remain on its diet so as not to upset its dietary patterns. For its sleeping arrangements, we would also strive to keep it as per normal, as your pets is accustomed to its own scents. Where it may be necessary for Bark N Woof to acquire additional supplies and/or equipments for the satisfactory performance of the boarding service, you will be liable for all the purchase price of the said items, as well as a service fee (if applicable) to Bark N Woof.

14.   Pet boarding - How will my pets be taken care of?
Bark N Woof has a policy of caring for only one client pets at any given time. There will be considerably less stress for them as they are staying in a home environment with no others pets around and being taken care of by their familiar groomers. We will also certainly do our best to follow any special instructions given by you, the client.

All pets due for pet boarding/day care arrangement MUST sign up for a compulsory basic grooming session to ensure the safety, hygiene of your pet as well as to check for physical health condition, external parasites and others. This would ensure that there will be no cross contamination by external parasites such as fleas and ticks, or pathogens such as bacteria, fungi and all virus types. Your pet will also be showered every seventh day of boarding/day care free of charge.

If a medical situation such as sudden fits or heart attacks arises, prompt action will and can be taken as your pet would be under 24/7 care and surveillance in the entire duration of stay.

15.   Pet boarding - Can Bark N Woof guarantee the safety and well-being of my pet?
While Bark N Woof agrees to provide services in a reliable, trustworthy and caring manner with all necessary safeguards and precautions in place, Bark N Woof shall not be held liable for any claims, costs, and expenses of any kind or nature for death or illness due to old age, nutrient malfunction, sudden heart attacks, fit seizures, lowerered levels of its immunity, mental stress, and any case of mishap not caused by the intentional or negligent act on our part, with diligence and care taken, during or after the stay in our premises.

16.   Pet boarding - What will Bark N Woof do in a medical emergency?
At Bark N Woof, the safety and health of your pet is our top priority. Therefore, in the event of a medical emergency, we will seek attention from your vet or from an alternative qualified veterinarian. We will make every effort to contact you prior to seeking emergency veterinary care. However, you would be liable to reimburse Bark N Woof for any additional fees and charges incidental to the provision of emergency care, as well as expenses incurred by Bark N Woof such as transportation to and from the veterinarian, medication, supplies, grooming, kennelling and other expenses resulting from the veterinary care.

17.   Pet boarding - What can I expect from sending my pet to a boarding facility?
Inevitably, your pet will be introduced to a new environment and be away from you. For some pets, they might develop “separation anxiety”, poor appetite due to stress, stress-induced lowered immunity and/or insufficient sleep as a result of discomfort and being more alert in a new environment. As such, Bark N Woof strives to make your pet’s stay as enjoyable and comfortable as possible.
Although some pets might still be lethargic, have poor appetite or display anti social behaviour after the course of its stay, most pets should recover in, at most, a few days.

18.   Disinfectant & Antiseptic Treatment - How does it work?
In this treatment that ensures your pet is safeguarded against harmful bacteria and diseases, a disinfectant would be sprayed on all areas you would like thoroughly cleansed. After disinfecting, the treated area would be slightly damp and best be left dry naturally. The whole procedure takes between 15 minutes to 1 hour, depending on the size and nature of the areas to be treated.
While all food and drinking water ought to be kept away, there would be no need for clients or pets to stay away as the disinfectant we use does not contain harmful substances that may endanger human and pets.

19.   Disinfectant & Antiseptic Treatment - How effective is the disinfectant?
The disinfectant we use is commonly used in veterinary hospitals, clinics and kennels. A single treatment provides 7 days’ worth of residual activity against all kinds of pathogens and kills a host of harmful bacteria, Mycoplasma viruses and Fungi.

Examples of pathogens the disinfectant fights against:
Pseudorabies (Aujeszky’s Disease) Swine Vesicular Disease
Transmissible Gastroentetitis
Parvovirus.
Fowl Plague Newcastle Disease (ND)
Infectious Bursal Disease (Gumboro)
Infectious Bronchitis (IB) Foot and Mouth Disease
Pasteurella multocida (Fowl Cholera)
Haemophilus paragallinarum (FOWL CORYZA)
Salmonella (typhimurium, pullorim, enteritidis, Dublin, cholera-suis)
Mycoplasma gallisepticum, Staphylococcus aureus, Escherichia coli, Pseudomonas aeruginosa, Aspergillus niger, Aspergillus fumigates
Candida albicans
Rabies

For all other enquiries, feel free to contact Darren at 9090 4781. Alternatively, contact us at darren@barknwoof.com. You can also leave your questions, comments and suggestions at the CONTACT US section of our website.

Disinfectant & antiseptic spray in domestic premises

TREATMENT	PRICES
Initial treatment	S$120 to S$160
Routine teatment	S$60 to S$80
Small area treatment	S$10 to S$20

A single treatment provides 7 days residual activity against all kinds of pathogens including Bacteria, Mycoplasma viruses and Fungi.